Quality Assurance

Certified Mediators​
10 hours CPD per year
Reviews and feedback 
Ongoing checks and verification

Quality Assurance Programme
Providing peace of mind

  
We are committed to offering the very best service to our clients. This means that all mediators who use our network or management services must agree to be bound by our Quality Assurance Programme (QAP). The QAP applies to all work which is connected to the use of or provision of our network, and includes all leads, referrals, managed mediations, MIAMs, settlement agreements and any other similar work.

The QAP is multi-faceted and consists of initial assessment criteria, minimum service levels, CPD, evidence of active network promotion, client feedback, and internal scoring.  

  
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